Skip to main content

How To Cancel ATT Uverse

I was a subscriber to the AT&T Uverse service for a little over 2 years. In that time, we had experienced good service for the first year, and then it sucked. After 12 months, or there in, the service degraded quickly, and would stop working all together at times. At first it would die for a short period of time, usually when we were not home. Then it would get progressively worst, until there was an entire week of no service. We had technicians at the house trying to fix the service, but it would repeat the behavior quite consistently.

On January 15th we finally gave up and switched to a lesser service, COX TV and Internet. In the past we had cable service and it was always reliable, but not as good as the AT&T digital service. COX doesn't have nearly as many HD channels, but that's not enough. We needed internet to be reliable, and AT&T couldn't deliver that.

Cancelling the AT&T service was a nightmare. Try to find anything about such things on their web site only left you with a number to their automated menu system. If you answered "Cancel Service" to the computer, it directed you to a number that was for an office that was always "closed", and then it would hang up.

I had to get on a chat session with tech support, complain about the bad number that she gave me (same as the IVR number for support), and then was transferred to a customer service chat, who responded to my lamentation with:

Sorry to know that. You have to call our disconnection department to cancel your U-verse service. You may reach them at 877-377-0415, between 8am-7pm, Mondays-Fridays.

Note that number because that's the number you call if you want to disconnect your service. The time is CENTRAL TIME in the US (not local time as the AT&T web site claims for other numbers). Once I called that number, I got a no-nonsense CSR who was quick and to the point.

Our house is new construction in an area where the AT&T fibre node was literally just a couple blocks away. The DVR device from AT&T is very slow and would often times just lock up on us while trying to move through the channel line up.

AT&T DVRs can record up to 4 shows at once AND allow you to watch live TV. The COX DVR can only record 2 shows and when at 2 shows, you can not watch live TV. The AT&T technology is superior to COX, but the delivery of the service is horribly inept. The service techs are great and very knowledgeable, but in the end, you just can't polish a tird.

COX by far has been the lowest of the three TV services we've tried (AT&T and Time Warner before). I find myself watching 480p TV now, whereas with AT&T I never watched those channels. The COX DVR is only 1080i, even with HDMI. The AT&T DVR was 1080p.

Popular posts from this blog

THE RISE OF FASCIST SOCIAL MEDIA

The Merriam-Webster dictionary defines fascism as: a tendency toward or actual exercise of strong autocratic or dictatorial control .  The phrase "dictatorial control" is important for the case that I am going to make about fascism in social media. The word "dictatorial" means "of or relating to a dictator," and a dictator is "one ruling in an absolute and often oppressive way." In 2020, social media has seen a rise in the number of autocratic events of censorship. The two social media outlets that I am going to focus on are Facebook and Twitter.  Background Facebook is a semi-private curated blogging platform where you, the user, share information at your leisure. The public part of Facebook is in Facebook Groups. With a group, outside people who are not privy to your "Facebook Wall" will join your group and establish a communal discourse. This can be private, by invitation only, or public. The Facebook is auth-walled so that you must ...
Read more

Clustered Foolishness

I had morning coffee with a well respected friend of mine recently. Aside from chatting about the usual wifery and family, we touched on the subject of clustered indices and SQL Server performance. A common misconception in the software industry is that a clustered index will make your database queries faster. In fact, most cases will demonstrate the polar opposite of this assumption. The reason for this misconception is a misunderstanding of how the clustered index works in any database server. A clustered index is a node clustering of records that share a common index value. When you decide on an index strategy for your data, you must consider the range of data to be indexed. Remember back to your data structures classes and what you were taught about hashtable optimizations. A hashtable, which is another way of saying a database index, is just a table of N values that organizes a set of M records in quickly accessible lists that are of order L, where L is significantly less than M. ...
Read more

Trademarks In The Dark

If you have a business, then you know that filing for a trademark is pretty easy in the USA. You just go to the USPTO web site ( www.uspto.gov ) and start filling out the form. The cost is significantly less now, nearly a third of what it was a couple of years ago. That's great news. What you don't know about your mark, though, is that there is a plethora of common law that dictates whether or not you can file with your specimens. The specimens are documents that clearly show your mark being used in commerce. Well, my last mark registration came back to me with the examiner asking for a better specimen that places the mark in closer proximity to evidence of commerce. Closer proximity. Yeah. Right. Apparently Lands’ End, Inc. v. Manbeck, 797 F. Supp. 511, 514, 24 USPQ2d 1314, 1316 (E.D. Va. 1992); In re Dell Inc., 71 USPQ2d 1725, 1727-1729 (TTAB 2004); In re MediaShare Corp., 43 USPQ2d 1304 (TTAB 1997); TMEP §§904.06(a) and (b), establish some common law that determines an acce...
Read more