Skip to main content

How To Cancel ATT Uverse

I was a subscriber to the AT&T Uverse service for a little over 2 years. In that time, we had experienced good service for the first year, and then it sucked. After 12 months, or there in, the service degraded quickly, and would stop working all together at times. At first it would die for a short period of time, usually when we were not home. Then it would get progressively worst, until there was an entire week of no service. We had technicians at the house trying to fix the service, but it would repeat the behavior quite consistently.

On January 15th we finally gave up and switched to a lesser service, COX TV and Internet. In the past we had cable service and it was always reliable, but not as good as the AT&T digital service. COX doesn't have nearly as many HD channels, but that's not enough. We needed internet to be reliable, and AT&T couldn't deliver that.

Cancelling the AT&T service was a nightmare. Try to find anything about such things on their web site only left you with a number to their automated menu system. If you answered "Cancel Service" to the computer, it directed you to a number that was for an office that was always "closed", and then it would hang up.

I had to get on a chat session with tech support, complain about the bad number that she gave me (same as the IVR number for support), and then was transferred to a customer service chat, who responded to my lamentation with:

Sorry to know that. You have to call our disconnection department to cancel your U-verse service. You may reach them at 877-377-0415, between 8am-7pm, Mondays-Fridays.

Note that number because that's the number you call if you want to disconnect your service. The time is CENTRAL TIME in the US (not local time as the AT&T web site claims for other numbers). Once I called that number, I got a no-nonsense CSR who was quick and to the point.

Our house is new construction in an area where the AT&T fibre node was literally just a couple blocks away. The DVR device from AT&T is very slow and would often times just lock up on us while trying to move through the channel line up.

AT&T DVRs can record up to 4 shows at once AND allow you to watch live TV. The COX DVR can only record 2 shows and when at 2 shows, you can not watch live TV. The AT&T technology is superior to COX, but the delivery of the service is horribly inept. The service techs are great and very knowledgeable, but in the end, you just can't polish a tird.

COX by far has been the lowest of the three TV services we've tried (AT&T and Time Warner before). I find myself watching 480p TV now, whereas with AT&T I never watched those channels. The COX DVR is only 1080i, even with HDMI. The AT&T DVR was 1080p.

Popular posts from this blog

Stock Option Debt Income

The 2024 Presidential election has brought out a topic of interest that seems to have been perverted. There is this "Taxing Unrealized Capital Gains" [1] movement that is being falsely attributed to Vice President Harris. Clearly, this is a change in the revenue code that was designed by someone in office long before VP Harris was in office. My money is on Elizabeth Warren and Bernie Sanders. What is this change in the revenue code though? For that you have to understand what Silicon Valley zillionaires are doing with their stock options. Many of these people in this special economic area have huge discounts on stock prices for companies that are not public yet, or are public and can not be sold [2]. To be fair to these holders of equity, banks allow them to finance debt using leverage against those options. If you hold an option that is worth $5M then a bank might lend you a share of that value, thus realizing a debt against the option [3]. This is a fair debt instrument and...
Read more

A Self Defeating Race False Narrative

2020 is the year of the pandemic. The SARS-Cov-2 (Covid19) virus has rampaged across the planet infecting 4,893,136 [1] people by May 20, 2020. At this time, of those 4.8M people, 323,256 people have perished from complications that arise from the infection. Arising out of this pandemic has been a narrative about non-white ethnic groups being disproportionately affected by the infection [6,7,8]. A narrative that conditions people to believe that they are perpetually victims only creates a "collective victimhood" [4,5] in that group. This "collective victimhood" costs its members millions in unrealized potential, sends them cowering from social interactions that would otherwise benefit them, and ultimately creates an environment that perpetuates itself. Let's try to dispel that false narrative and deal just with data. I pulled my data from the CDC [9] looking at mortality only. The mortality data from CDC contains per-state mortality rates on a per-infectio...
Read more

Number of Primes

Anderson's Theorem (a) The number of primes in [1,n] is no more than 2+floor(n/2). The probability of n being prime when n is not prime is 1/2 - see Dasgupta,Papadimitriou,Vazirani "Algorithms" page 26. Therefore, the E(pi(n)) is n/2. (b) There does not exist another set of adjacent primes other than {1,2,3} 5: 2 + floor(5/2) = 2 + 2 = 4:=> {1,2,3,5} : 4 <= 4 7: 2 + floor(7/2) = 2 + 3 = 5 => {1,2,3,5,7} : 5 <= 5 11: 2 + floor(11/2) = 2 + 5 = 7 => {1,2,3,5,7,11} 6 <= 7 26: 2 + floor(26/2) = 15 => {1,2,3,5,7,11,13,17,19,23} : 10 <= 15 Lagrange's Theorem is Inaccurate Lagrange's theorem about primes states that pi(x) is the number of primes <= x. The pi(x) is approximately x/ln(x). He postulated that the lim of pi(x)/(x/lnx) as x-> infinity was 1. This is incorrect. if the number of primes is bounded by n/2 then refactoring and reducing Lagrange's Theorem results in the lim of ln(x) as x approaches infinity. This is alwa...
Read more