Skip to main content

How To Cancel ATT Uverse

I was a subscriber to the AT&T Uverse service for a little over 2 years. In that time, we had experienced good service for the first year, and then it sucked. After 12 months, or there in, the service degraded quickly, and would stop working all together at times. At first it would die for a short period of time, usually when we were not home. Then it would get progressively worst, until there was an entire week of no service. We had technicians at the house trying to fix the service, but it would repeat the behavior quite consistently.

On January 15th we finally gave up and switched to a lesser service, COX TV and Internet. In the past we had cable service and it was always reliable, but not as good as the AT&T digital service. COX doesn't have nearly as many HD channels, but that's not enough. We needed internet to be reliable, and AT&T couldn't deliver that.

Cancelling the AT&T service was a nightmare. Try to find anything about such things on their web site only left you with a number to their automated menu system. If you answered "Cancel Service" to the computer, it directed you to a number that was for an office that was always "closed", and then it would hang up.

I had to get on a chat session with tech support, complain about the bad number that she gave me (same as the IVR number for support), and then was transferred to a customer service chat, who responded to my lamentation with:

Sorry to know that. You have to call our disconnection department to cancel your U-verse service. You may reach them at 877-377-0415, between 8am-7pm, Mondays-Fridays.

Note that number because that's the number you call if you want to disconnect your service. The time is CENTRAL TIME in the US (not local time as the AT&T web site claims for other numbers). Once I called that number, I got a no-nonsense CSR who was quick and to the point.

Our house is new construction in an area where the AT&T fibre node was literally just a couple blocks away. The DVR device from AT&T is very slow and would often times just lock up on us while trying to move through the channel line up.

AT&T DVRs can record up to 4 shows at once AND allow you to watch live TV. The COX DVR can only record 2 shows and when at 2 shows, you can not watch live TV. The AT&T technology is superior to COX, but the delivery of the service is horribly inept. The service techs are great and very knowledgeable, but in the end, you just can't polish a tird.

COX by far has been the lowest of the three TV services we've tried (AT&T and Time Warner before). I find myself watching 480p TV now, whereas with AT&T I never watched those channels. The COX DVR is only 1080i, even with HDMI. The AT&T DVR was 1080p.

Popular posts from this blog

Host Species Barrier to Influenza Virus Infections

The title of this entry was taken from a paper written by Thijs Kuiken, Edward C. Holmes, John McCauley, Guus F. Rimmelzwaan, Catherine S. Williams, and Bryan T. Grenfell. This paper appeared in SCIENCE Volume 312, pp 394 – 397. If you have the gumption to really know how viral infections cross the species barrier, then this is the paper for you. It’s written as a “perspective” rather than as a technical publication, which means there isn’t a bunch of jargon in it. You can also contact the authors of the paper at t.kuiken@erasmusmc.nl . A particularly interesting quote taken from the paper: “It is well established that, as the proportion of susceptibles in the population, s , drops (as individuals become infected, then recover), the number of secondary cases per infection, R , also drops: R = s * R0 . If R is less than 1, as is currently the case for H5N1 virus in humans, an infection will not cause a major epidemic.” (pg. 312) The value, R0 , “is the number of secondary cases produced...
Read more

UNTITLED

I like people who can talk straight and take it standing. There's not enough straight talkers in the world, and certainly not enough in the USA. It seems as though our opinions are illegal if they are not in-line with the normative line of acceptance. That truly seems Orwellian to me. That said, though, this blog is more about race and ignorance than about the Thought Police. There does not exist a more sensitive and inflammatory topic than race . You should read the Wikipedia entry on race as it pertains to humans. It may enlighten you somewhat. The USA has two presidential candidates in its 2008 Presidential race. One of them is sort of a pinkish-white color, and the other is something of a brown color. The pinkish-white one has an American heritage with clear ancestry back to Northern Europeans. The brownish colored one has an Indonesian heritage with some suspected ancestry back to Africa, although he also has European ancestry. Call them whatever race you want. Where I have ...
Read more

Faster Climate Change

CNN reports that a WWF study has found that global climate change is happening faster than predicted in 2007 and that there will not be any arctic ice by 2013, or 2040. [1] Then it goes on to say that global sea level will increase by 1.08 meters by the end of the century, which is 2100, 92 years from now. Quite honestly, nobody really cares what is going to happen to the planet in 98 years. Why? Because in 98 years we (as humans) will either: (1) Obliterate ourselves because God told us to do it. (2) Eat eachother because there will no longer be any land available to grow crops and sustain living quarters for our 50 billion people. (3) Suffocate because our planet will no longer smell nice thanks to 50 billion people producing lots of solid waste in our oceans. (4) Leave the planet because there will no longer be enough fresh water to sustain our lives. Wait a minute. Consider (4) for a moment. Where can we get an abundance of fresh water TODAY? Anyone? Yeah, the arctic! It's goin...
Read more