Skip to main content

How To Cancel ATT Uverse

I was a subscriber to the AT&T Uverse service for a little over 2 years. In that time, we had experienced good service for the first year, and then it sucked. After 12 months, or there in, the service degraded quickly, and would stop working all together at times. At first it would die for a short period of time, usually when we were not home. Then it would get progressively worst, until there was an entire week of no service. We had technicians at the house trying to fix the service, but it would repeat the behavior quite consistently.

On January 15th we finally gave up and switched to a lesser service, COX TV and Internet. In the past we had cable service and it was always reliable, but not as good as the AT&T digital service. COX doesn't have nearly as many HD channels, but that's not enough. We needed internet to be reliable, and AT&T couldn't deliver that.

Cancelling the AT&T service was a nightmare. Try to find anything about such things on their web site only left you with a number to their automated menu system. If you answered "Cancel Service" to the computer, it directed you to a number that was for an office that was always "closed", and then it would hang up.

I had to get on a chat session with tech support, complain about the bad number that she gave me (same as the IVR number for support), and then was transferred to a customer service chat, who responded to my lamentation with:

Sorry to know that. You have to call our disconnection department to cancel your U-verse service. You may reach them at 877-377-0415, between 8am-7pm, Mondays-Fridays.

Note that number because that's the number you call if you want to disconnect your service. The time is CENTRAL TIME in the US (not local time as the AT&T web site claims for other numbers). Once I called that number, I got a no-nonsense CSR who was quick and to the point.

Our house is new construction in an area where the AT&T fibre node was literally just a couple blocks away. The DVR device from AT&T is very slow and would often times just lock up on us while trying to move through the channel line up.

AT&T DVRs can record up to 4 shows at once AND allow you to watch live TV. The COX DVR can only record 2 shows and when at 2 shows, you can not watch live TV. The AT&T technology is superior to COX, but the delivery of the service is horribly inept. The service techs are great and very knowledgeable, but in the end, you just can't polish a tird.

COX by far has been the lowest of the three TV services we've tried (AT&T and Time Warner before). I find myself watching 480p TV now, whereas with AT&T I never watched those channels. The COX DVR is only 1080i, even with HDMI. The AT&T DVR was 1080p.

Popular posts from this blog

Clustered Foolishness

I had morning coffee with a well respected friend of mine recently. Aside from chatting about the usual wifery and family, we touched on the subject of clustered indices and SQL Server performance. A common misconception in the software industry is that a clustered index will make your database queries faster. In fact, most cases will demonstrate the polar opposite of this assumption. The reason for this misconception is a misunderstanding of how the clustered index works in any database server. A clustered index is a node clustering of records that share a common index value. When you decide on an index strategy for your data, you must consider the range of data to be indexed. Remember back to your data structures classes and what you were taught about hashtable optimizations. A hashtable, which is another way of saying a database index, is just a table of N values that organizes a set of M records in quickly accessible lists that are of order L, where L is significantly less than M. ...
Read more

Deadly Information

Remember back to 2006 when a young girl killed herself [1] , [4] after being tricked and harassed by a faux boy she found on the Web using MySpace. The trial against the faux boy, an adult woman (Lori Drew), did not result in prosecution for the death of Megan, much to the dismay of many.  Yet, today we read about another trial where someone is being accused of second degree murder because they may have mentioned something slanderous about another person who was later killed by a hit man [2] . In this case, though, the person on trial is a former FBI agent who was working deep cover to infiltrate organized crime. In both cases, someone released information to third parties that resulted in the death of another person.  Neither defendant in either of these cases actually committed the act of murder, though. In the case of the FBI agent, though, the murder charge is being taken seriously. Yet, in the MySpace slander case, the murder charge was not taken seriously. How are t...
Read more

Faster Climate Change

CNN reports that a WWF study has found that global climate change is happening faster than predicted in 2007 and that there will not be any arctic ice by 2013, or 2040. [1] Then it goes on to say that global sea level will increase by 1.08 meters by the end of the century, which is 2100, 92 years from now. Quite honestly, nobody really cares what is going to happen to the planet in 98 years. Why? Because in 98 years we (as humans) will either: (1) Obliterate ourselves because God told us to do it. (2) Eat eachother because there will no longer be any land available to grow crops and sustain living quarters for our 50 billion people. (3) Suffocate because our planet will no longer smell nice thanks to 50 billion people producing lots of solid waste in our oceans. (4) Leave the planet because there will no longer be enough fresh water to sustain our lives. Wait a minute. Consider (4) for a moment. Where can we get an abundance of fresh water TODAY? Anyone? Yeah, the arctic! It's goin...
Read more